Is “Digital Trust” Still the Core Mission of CISOs in 2023?

Lalit Ahluwalia

Lalit Ahluwalia is committed to redefining the future of cybersecurity by helping large, medium, and small-scale businesses build digital trust. Here, Lalit reminds CISOs of the core mission of helping organizations fortify their overall security footprint with digital trust. This article is a clarion call for CISOs to remember their mission statement with the aim to align organizational security goals accordingly.

Digital Trust as a core mission of CISOs
Is “Digital Trust” Still the Core Mission of CISOs in 2023? | DigitalXForce

“As governments and regulators implement stricter requirements for ensuring data privacy and security, CISOs face a renewed need to prioritize digital trust or risk fines, lawsuits, significant brand damage, and revenue loss to the organization”, says Rosalyn Page, who is the Contributing Writer to a CSO publication on analysis of security breaches.

This article is based on ISACA’s recent research report on cybersecurity professionals and digital trust. See: State of Digital Trust in 2023

Let’s take a critical look at the problem at hand…

As a CISO in 2023, you have a lot on your plate. Your role encompasses everything from managing teams to developing security strategies and reporting to the board. With such a wide range of responsibilities, it’s easy to lose focus on your core mission – building digital trust. Though activities like organizational management are important, you cannot afford to let them distract you from securing critical assets and infrastructure.

 In this article, we will explore why CISOs need to make building digital trust their unwavering mission statement and discuss how this impacts organizations. We’ll also identify five signs that might suggest a CISO is losing focus on digital trust and offer strategies to help them stay on track.

The Balancing Act of a CISO

In the dynamic world of cybersecurity, the CISO’s role has expanded to encompass more than just securing assets. Today, they must balance a myriad of tasks, including incident response, risk management, compliance, vendor oversight, and board engagement. It’s easy to get caught up in these critical activities and forget that at the core of it all lies the mission to establish and maintain digital trust.

The Digital Trust Pledge

Your pledge as a CISO is to ensure that your organization is a trusted guardian of digital assets and data. This trust extends to customers, partners, stakeholders, and employees who rely on your organization to protect sensitive information. Building digital trust is not just an added bonus; it’s a fundamental responsibility in an age where data breaches and cyber threats are prevalent.

Impact on Organizations

Getting carried away with ancillary responsibilities and feeling overwhelmed is a common pitfall for CISOs today. But you must make building digital trust your north star – your guiding mission statement that steers all other priorities. This singular focus on trust affects your pledge to customers, leadership, and other stakeholders. It also has major implications for your organization’s security posture and reputation. If digital trust erodes under your watch, you put sensitive data, critical systems, and brand reputation at risk.

When a CISO loses sight of his/her mission to build digital trust, the repercussions can be significant for the organization. The erosion of trust can lead to customer attrition, reputational damage, legal consequences, and even financial losses. To ensure the long-term sustainability and success of your organization, digital trust must remain a top priority.

5 Signs That Digital Trust Isn’t the Core Mission

Overemphasis on Technicalities: When your focus leans heavily towards the technical aspects of cybersecurity, such as configuring firewalls and analyzing log data, but neglects the broader aspects of digital trust, it may be a sign that you’re losing sight of the mission.

Compliance-Centric Approach: While regulatory compliance is vital, an exclusive focus on ticking compliance boxes can lead to a myopic view of security. If compliance overshadows building digital trust, it’s time to reassess your priorities.

Reactive Rather Than Proactive: Constantly reacting to incidents and breaches instead of proactively implementing measures to prevent them is a red flag. Digital trust thrives on proactive security measures that keep stakeholders confident.

Neglecting Employee Training: When your organization’s employees lack security awareness and are not an integral part of the defense against cyber threats, it indicates a lapse in focusing on digital trust. A well-informed workforce is a crucial component of a trusted organization.

Vendor Oversight at the Expense of Supply Chain Trust: Excessive focus on vendor and supplier security without ensuring their actions align with your organization’s mission to build digital trust in the supply chain suggests a loss of focus. Building trust within your ecosystem is as important as safeguarding your own assets.

Coming Back to the Mission: Strategies for CISOs

Realigning with the core mission of building digital trust requires a deliberate effort. Here are some strategies to help you stay on track:

Revisit Your Security Strategy: Assess whether your security strategy aligns with the mission to build digital trust. It should encompass not only technical security measures but also strategies for fostering a culture of trust within and outside the organization.

Engage with Stakeholders: Regularly engage with stakeholders, including the board, executives, and employees. Communicate the importance of digital trust and how it relates to your organization’s overall success.

Continuous Improvement: Make continuous improvement in cybersecurity a core value. Keep up with emerging threats, technology, and best practices to ensure that your organization remains a trusted guardian of digital assets.

Balance Technical and Non-Technical Aspects: Strike a balance between technical security measures and the broader aspects of digital trust. Remember that digital trust isn’t just about firewalls and encryption; it’s about creating a secure and reliable environment.

Education and Training: Invest in employee education and training programs that promote security awareness. Make employees an active part of your security strategy.


In 2023, the role of a CISO is a complex balancing act, but amidst all the responsibilities, one mission remains paramount: building and maintaining digital trust. This mission is not an afterthought; it’s at the core of what you do. When CISOs lose focus on digital trust, organizations can suffer severe consequences.

Revisiting your mission, realigning your strategies, and ensuring that digital trust remains your unwavering commitment is not just a best practice; it’s a strategic imperative for the long-term success of your organization. By prioritizing digital trust, you not only secure your organization’s future but also strengthen its reputation, customer relationships, and competitive advantage in an increasingly digital world.

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